Telephone Conversation 04

Situation: The caller dials your number by mistake.

Dialogue

A: Hello! Good morning! ABC Corporation main office, May I help you?

B: Good morning! I would like to inquire about the latest beauty products of your company.

A: Beauty products? I am so sorry ma'am however, our company is manufacturing the latest gadgets and not beauty products. You've reached the wrong number, I believe.

B: Oh, My apology. Thank you.

Note: If the caller dials you by mistake, be courteous and never say "Wrong Number" and abruptly hung up. Instead you can say, "You've reached the wrong number, I believe." The caller might be a customer who has confused your number with one above or below it in his own listing.

Refs

Aquino, Fe O., Callang, Consuelo C. et al.Business English and Correspondence: National Book Store, 2000

business-dialogue, 14-05-22 14:38, 14-05-22 14:39, Marz

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