Telephone Conversation 03

Situation: Someone calls up your boss who happens to be speaking on another line.

Dialogue

A: Hello, RGM main office. May I help you?

B: Hello, this is Attorney Mary David of David's Law Firm. May I speak to Mr. Eaton?

A: I am sorry Attorney David but Mr. Eaton is speaking on another line. Do you wish to wait or shall I ask him to call you back?

B: I am afraid I could not wait so, I'll be glad if you would ask him to call me back in his convenient time.

A: Not a problem ma'am.

B: Thank you. Good-bye.

A: Good-bye.

Note: If your boss is speaking on another line while a client is calling, the most appropriate expression to be used is: "I'm sorry but Mr./Mrs. _____________ is speaking on another line." In addition, you could ask the caller further questions, "Do you wish to wait, or shall I ask him to call you back.?

Refs

• Aquino, Fe O. Callang, Consuelo C. et al. Business English & Correspondence: National Book Store, 2000

business-dialogue, 14-05-11 12:28, 14-05-11 12:31, Marz