Telephone Conversation 01

Situation: You want to screen calls in order to find out who is calling.

(Phone is ringing...)

A: Hello! ABC Corporation office, may I help you?

B: May I speak to Mr. Smith?

A: May I ask who is calling please?

B: This is Mr. Arno Schoe of RM Corporation.

A: Could you wait for a second sir because I'll transfer your call to Mr. Smith's office.

B: Not a problem!

When you want to screen calls all you need to say is the expression "May I ask who is calling please?". As the receiver of the call you ask the caller his name in a respectful manner by using the expression "May I ask who is calling please?" This expression is the most formal.

Refs

• Aquino, Fe O. Callang, Consuelo C. et. al. Business English and Correspondence: National Bookstore, 2000.

business-dialogue, 14-05-08 14:36, 14-05-08 14:36, Marz